International Patient Services

The International Patient Services team at The Children's Hospital of Philadelphia specializes in:

  • Providing children around the world access to the most skilled specialists in pediatric medicine.
  • Making a family's experience with our Hospital as easy, comfortable and supportive as possible.

These are some of the professionals who you’ll work with during your stay, outside of your medical team.

Medical director

The medical director oversees all medical care for our international patients upon acceptance to discharge. The medical director coordinates with CHOP faculty, referring physicians and patients and families to provide excellent pediatric healthcare.

Clinical nurse coordinators

Your family will be assigned a dedicated clinical nurse coordinator to help you schedule your child’s initial appointment and will support you during your time at CHOP. Our clinical nurse coordinators are experienced nurses who will:

  • Coordinate medical care, including follow-up appointments, procedures, equipment and medication.
  • Facilitate communication between your family and your embassy or insurance company.
  • Work closely with the medical director.

International access coordinators

International access coordinators are multilingual staff available in our international office, including Arabic, Spanish and French speakers. They will work directly with your family on all services needed prior to arrival, during treatment and discharge. They also work closely with clinical coordinators to manage our patient’s appointments and coordinate treatment.

Patient care navigators

Patient care navigators will greet your family and provide hospital orientation and tours on your first visit. They can help you with opening a bank account, finding housing and with your transportation needs. They can also assist with your visa process and any ongoing services needed, including daily appointment reminders.

Get to know the names and faces of the International Patient Services team.

Learn more:

 

Contact Us

Reach an International Care Coordinator at:

001-267-426-6298

International Patient Services is a program within the International Medicine department at The Children's Hospital of Philadelphia.